Shipping policy

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Purchases on our website are 100% secure.
After making your purchase, it will take between 24 and 48 hours for confirmation. Please note that confirmation time may vary depending on holidays, weekends, or delays in bank transactions.

Purchase Confirmation

Purchase confirmations will be made within 24-48 hours, and as specified in the first section, the time may vary depending on several factors.
You will receive a notification with the purchase confirmation and all the details in your account section or in the email you registered for.

Order preparation

After purchase confirmation, we begin preparing the product for shipping.

Estimated preparation time is 24-72 business hours. This time may also vary depending on the factors specified in the first section.

Before shipping the product, we ensure everything is in order and then process the shipment.

We will send a confirmation notification.

Shipment

Shipping will be carried out safely and free of any customs charges.

We offer several shipping options:
Standard – Free
Express – additional cost (depending on the country of delivery and the continent)

The estimated shipping time may vary:
EURO – 10-20 business days
USA – 20-30 business days

Other states: 20-30 business days

We also specify that this time is an estimate; it may arrive sooner or take longer.

Please note that holidays and weekends are not considered business days in any country, which may lead to delivery delays.

Package tracking number

After the shipment is made, we will notify you via email or WhatsApp with the tracking number so you have all the necessary information about the package and can see in real time where your package is and the estimated delivery time to your home.
On our website zerilashop.com, in the Services section, you will find international tracking companies that offer this completely free service.

Delayed delivery

If delivery takes more than 30 business days, you will receive a 5% discount coupon as a reward that you can use on your next purchase.

One order delivery time:
EURO – 30 business days
USA – 40 business days
Other states – 50 business days

In the tracking it says delivered but I did not receive the order.

If you are experiencing this problem, we recommend following these steps:

  1. Carefully review the delivery information provided to zerilashop.com
  2. Check if the delivery company’s staff left the package somewhere hidden or with a neighbor
  3. Contact the delivery company

If you still haven’t received it after following these three steps, contact us and we will investigate your situation.

lost package

If your package is lost during transit, don’t worry; we’ll take care of it.

We’ll give you a 5% discount coupon on your next purchase.

We’ll conduct an investigation into the journey.

We’ll send you the product again.

Very important ATTENTIONS

In the event of false notifications about an order such as:

  1. Lost package
  2. Damaged package
  3. Incorrect product

We inform you that an investigation will be opened, and if it turns out to be a false notification, your account and payment methods will be permanently blocked, and no refunds will be issued.

Any complaint or notification regarding our service will be made under your responsibility.

Zerila Global Shop thanks you for your attention and trust.